Tour Terms & Conditions

GENERAL

Donkey’s Days Out is the trading name for Caryn Byrne, silver guide, accredited by the Bailiwick of Guernsey Guild of Guides (BGGAG or “The Guild”).

As a member of “The Guild” public liability insurance is in place to cover any incidents that occur as a result of the guides actions whilst guiding a tour.

Guiding a tour group is a responsible role and even more so when the participants are riding bicycles. There is interaction with other road traffic users and, when negotiating pathways, you need to be wary of pedestrians, dogs and other cyclists. Although the guide has a duty of care for their participants, the guide requires the participants to be respectful of their instructions and be aware of the actions of others in the group and in the immediate vicinity of the tour at all times.

The guide reserves the right to refuse to take a participant on a tour if it appears they are one or more of the following:

    • Under the influence of alcohol
    • Under the influence of drugs
    • Abusive and/or disruptive
    • Persistently ignoring instructions
    • Putting themselves or others in danger
    • Not wearing a safety helmet
    • Not wearing the hi-viz waistcoat provided
    • Unwell/unfit to undertake the tour

CHILDREN

For the safety and protection of both children and adults, anyone under the age of 18 is considered a child.

All children must be accompanied by a responsible adult.

The ratio of adults to children aged 12-17 must be no less than 1:2 and for children under 12 the ratio must be 1:1.

Children must use a bike/tag-a-long or child seat appropriate for their age, size and ability.

The tours are free for children under 5.  Children aged 10 years and over will be charged for the full price of the tour.

MINIMUM GROUP SIZES

At least 2 people need to be booked on a tour for it to go ahead – if this minimum is not reached, then it is possible that the tour will be cancelled. If so, then a full refund or re-schedule will be offered. Every effort will be made to contact participants a minimum of 1 hour prior to the start time to advise them of cancellation.

CANCELLATION BY THE PARTICIPANT

Cancellation up to 1 week before the tour date = full refund or re-book
Cancellation between 1 week and 24 hours before the tour date = 50% refund or re-book
Cancellation less than 24 hours before the tour = No refund

CANCELLATION BY DONKEY’S DAYS OUT

Every effort will be made to advise you of a cancellation or change to the arrangements in advance of the tour date.
Cancellation on the day of tour date = full refund.  Cancellation prior to the tour date = full refund OR alternative route OR re-booking where possible.

PLEASE NOTE: WE LIKE PUNCTUALITY!  IF YOU DON’T TURN UP FOR THE START OF THE TOUR (OR FOR THE TRANSPORT ARRANGED FOR YOU) WITHIN 15 MINUTES OF THE APPOINTED TIME, THEN YOU MAY MISS OUT ON THE TOUR ALTOGETHER AND YOU MAY NOT GET A REFUND!

ADDRESS

Santa Clara
Houmet Lane
Vale
Guernsey
GY6 8JG

TELEPHONE

07781 433 611